Frequently Asked Questions
What About Coronavirus?
As with everywhere else, know that there are bumps along the road to your product getting to you. Here's the bottom line: orders are still shipping out, but you should expect delays. If your country has banned incoming mail, there isn't anything I can do about that, and I do not know when your order will get to you.
If you're in the U.S., your order will arrive after a short delay (barring any unforeseen circumstances within the postal system). After placing your order you will receive emails updating you on your shipping status including tracking information so that you can follow your package's progress through the mail.
If you place an order and that order is not able to be shipped to you for some virus-related reason, I am happy to provide a full refund.
If you have any other questions, email me at email@example.com. I am at home social distancing and should get back to you pretty quickly.
What is your Return Policy?
All apparel and accessories purchased from this site are custom made and printed just for you, not mass produced. Returns cannot be offered unless the item is defective. Exchanges, however, can be offered for apparel sizing issues. To set up an exchange, please reach out via the Contact page, include your original order information and the size you'd like in your e-mail, and I will get back to you pronto!
If something you received is defective or has clearly been mis-printed, please contact me via email at firstname.lastname@example.org with a picture of the damaged item and your order number and I will gladly take a look for you to see what went wrong and replace your item.
Do you ever have sales?
Sometimes! You'll hear about them if you follow me on twitter or instagram (@polliadesign). It'll never be more than 20% off, so don't hold out for a bigger discount than that!
I will also rarely offer free shipping because frankly, free shipping does not exist. To offer free shipping I would really have to bump up all of my prices to account for it, and I think we're all better than that. If you REALLY want free shipping and are an Amazon Prime member, you can check the selection of items I have listed on Amazon.
I have an idea for a shirt, would you make it?
Maybe! If you have a very specific, PERSONAL thing in mind, like you want a rainbow digital painting of your dog, or you want the names of your family members included in a design, you can commission that piece from me by contacting me at email@example.com.
If you have an idea that would be of interest to the general public, like a cool quote or a funny pun, I might just make it into a shirt. Send your pitches to me by email or social media message/comment.
My shirt has kind of a smell...
No worries! Because these shirts are all printed on-demand for you and you alone, the direct-to-garment printing process can leave a vinegar-ish smell. This smell will be gone after the first wash. You'll notice the same scent if you buy a shirt from Redbubble, Teepublic, or Amazon Merch, as all of these print individual shirts on demand.